Shipping & Return Policy
Shipping Policy
At Phoenix Fine Tex, we strive to provide fast and reliable shipping for all our premium clothing. Below are the details about our shipping process, including shipping rates, delivery times, and methods.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Delivery Times
Orders are processed within 1-2 business days. Delivery times vary depending on your location. Standard shipping takes approximately 3-7 business days.
Cargo Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package on the carrier’s website.
Return & Exchange Policy
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached.
Return Process
To initiate a return, please contact our customer service team at support@phoenixfinetex.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back to us.
Return Charge
Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We offer free return shipping for defective or damaged items
Exchange Conditions
If you would like to exchange an item, please contact us within 30 days of your purchase. We will process your exchange based on stock availability.
Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be issued to the original payment method within 7-10 business days.